Terms of Service

Seller and scope

These terms apply to purchases through amorati.be from Amorati BV, Oude Jetseweg 1, 1731 Asse, Belgium, VAT BE0760401509. For questions, email info@amorati.be or call +32 489 29 88 02. The terms in force when you place your order apply, subject to your mandatory consumer rights.

Orders and payment

Product prices are in euros and include applicable VAT. Available delivery options, shipping charges and the total are shown before you place the final order. You receive an order confirmation by email. If an ordered product is unavailable, we will contact you and refund the unavailable part.

At checkout, you see the payment methods available for your country, device and order at checkout. Visa, Mastercard, Maestro, American Express, UnionPay, Bancontact, iDEAL | Wero, Klarna, PayPal, Apple Pay, Google Pay and Shop Pay are currently enabled. The checkout display is definitive; payment methods may change.

Delivery

We deliver to the destinations and through the options offered at checkout. Current shipping charges are in our shipping policy and at checkout. A stated delivery time is an estimate unless we expressly agree on a deadline. Without an agreed deadline, we deliver within 30 days after the contract is concluded. We bear the risk of loss or damage until you or a person you designate physically receives the goods, unless you independently choose a carrier that we did not offer. Report delivery problems to info@amorati.be.

Withdrawal and returns

As a consumer, you can generally withdraw from a distance purchase without giving a reason within 14 days of receipt. Notify us within that period and send the goods back within 14 days of your notice. For a full withdrawal, we also refund the cost of the least expensive standard delivery. You pay the direct return cost for a change-of-mind withdrawal. We refund within 14 days of your withdrawal notice, but may wait until we receive the goods or proof that you sent them back. You may inspect a product as you would in a shop; handling beyond that may result in a deduction for diminished value. Withdrawal does not apply to sealed goods unsuitable for return for health protection or hygiene reasons only if the seal was broken after delivery. See our return and refund policy for the procedure and statutory exceptions.

Statutory guarantee and complaints

Consumer goods carry a two-year statutory conformity guarantee from delivery. Report a defect as soon as possible and no later than two months after discovering it at info@amorati.be. Depending on the legal conditions, you may request repair or replacement and, where applicable, a price reduction or cancellation. You can also report delivery problems or damage to this address; a short reporting period does not limit your statutory rights.

Privacy and law

Our privacy policy explains how we process personal data. Belgian law applies without prejudice to mandatory consumer protections in your country of habitual residence. Disputes go to the court competent under applicable law.